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WhatsApp CRM for Growing Teams

Your WhatsApp inbox
was never built for teams.

SmartInbox gives your team one shared inbox for all WhatsApp conversations — with agent assignment, full order history, AI-assisted replies, and zero missed messages.

Start Free — No Credit Card Watch a 2-min demo →
😩 Too many chats, total chaos
❌ Missed replies = lost sales
🤷 No idea who handled which customer
🐌 Slow app, messy inbox

Trusted by fast-growing teams

LoomStore
NovaCare
ZestHub
PeakRetail
UrbanNest
🔍 The Problem

WhatsApp chaos is costing you customers

Every business hits a wall with WhatsApp. One number, many agents, no structure — messages fall through the cracks daily.

😩 Before SmartInbox
✗
Too many messages, impossible to keep up
✗
Missed replies mean missed revenue
✗
No idea which agent handled which chat
✗
Constantly asking customers to repeat their order details
✗
Slow app, cluttered inbox, no search
✅ With SmartInbox
✓
All WhatsApp chats in one clean, fast inbox
✓
Never miss a lead — unread queue always visible
✓
Assign chats to agents with full tracking & accountability
✓
Instantly view customer profile + full order history
✓
AI suggests the perfect reply in one click
📊 Results

Teams using SmartInbox respond faster
and close more

3×
Faster average response time after switching to SmartInbox
0
Missed customer messages — every chat gets a reply
90%
Of routine queries handled by AI — no human needed
💬 Shared Inbox

One inbox.
Your whole team.

Every WhatsApp message your business receives lands in one shared inbox. Assign conversations to the right agent, track who responded, and make sure nothing slips through.

  • 👥
    Agent Assignment
    Assign any conversation to a specific team member with one click. Clear ownership, no double-handling.
  • 🔔
    Unread Queue
    Every unread message surfaces in a dedicated queue. Nothing gets buried, nothing gets forgotten.
  • 🏷️
    Labels & Filters
    Tag conversations as Lead, Support, VIP, or anything you need. Filter in seconds to focus on what matters.
  • 📝
    Internal Notes
    Leave private notes visible only to your team — brief the next agent without the customer seeing a thing.
SmartInbox — Team Workspace
All Chats 12
A
Ayesha Khan
I want to place an order
now 2
U
Usman Tariq
Order #2291 status?
2m 1
S
Sara Malik
Thanks, got my parcel!
5m
F
Farhan Ali
Can I exchange size?
12m 3
A
Ayesha Khan
● Online
Open Bilal
Hi! I want to order the blue kurta in medium. Do you have it in stock?
10:41 AM
Hi Ayesha! Yes, we have it in stock. Shall I confirm your order? 😊
10:42 AM ✓✓
Yes please! Same address as last time.
10:43 AM
✨ AI Suggested Reply
Great! I've confirmed your order for the Blue Kurta (Medium). It will be dispatched within 24 hours. Your last delivery was to DHA Phase 5 — shall I use the same address?
Type a message...
👤 Customer Context

Stop asking
"What was your order?"

When a customer messages you, SmartInbox instantly shows their full profile — every past order, total spend, and previous conversations. Your team always has the full picture before saying hello.

  • 📦
    Instant Order History
    See every order a customer has placed — status, amount, date — right inside the chat window.
  • 💰
    Lifetime Value at a Glance
    Know immediately if you're talking to a first-time buyer or your most loyal VIP customer.
  • 🔁
    Retarget from the Inbox
    Send a targeted WhatsApp message to past customers directly — for re-orders, new arrivals, or special offers.
  • 📍
    Saved Addresses & Preferences
    No need to ask for delivery details again. SmartInbox remembers them for every future order.
A
Ayesha Khan
+92 300 1234567
VIP Customer DHA, Lahore
7
Orders
Rs 28k
Lifetime Value
4.8★
Satisfaction
Recent Orders
#SI-4421
Blue Kurta M · Rs 3,200
Delivered
#SI-4108
Black Shalwar · Rs 2,800
In Transit
#SI-3876
Lawn 2-piece · Rs 4,100
Delivered
✨ AI Assistant

Reply smarter,
not slower.

SmartInbox's AI reads the conversation and suggests the ideal reply — trained on your product catalog, FAQs, and tone. Your agents click Use and move on. Repetitive queries handled automatically, 24/7.

  • 🤖
    Context-Aware Suggestions
    The AI reads the full conversation history and customer order data to draft a reply that actually fits.
  • 📚
    Trained on Your Business
    Upload your product catalog, policies, and FAQs. The AI answers like a senior member of your team.
  • ⚡
    One-Click Send or Edit
    Accept the suggestion instantly or tweak it before sending. Agents stay in full control at all times.
  • 🌙
    24/7 Auto-Replies
    Outside working hours? The AI handles common queries automatically so customers always get a response.
F
Farhan Ali
● Active now
Support
I ordered a medium shirt but it's too tight. Can I exchange for a large?
2:14 PM
Order #SI-5502 placed last week.
2:14 PM
✨ AI Suggested Reply
Hi Farhan! No worries at all — exchanges are easy. 😊 I can see your order #SI-5502 (White Polo, M) was placed 6 days ago and delivered. I'll raise an exchange for a Large right away. Our rider will collect and deliver within 2–3 business days. Does that work for you?
⚡
90% queries handled automatically
AI resolves without any human intervention
📊 Analytics

Know exactly
who's performing.

Full visibility into how your team handles WhatsApp. Track response times, resolution rates, and message volume per agent — so you can coach, optimize, and reward the right people.

  • ⏱️
    Response Time per Agent
    See average first-response time for every team member. Set targets and get alerted when they're missed.
  • ✅
    Resolution Rate Tracking
    Track how many conversations each agent fully resolved versus escalated or left open.
  • 📈
    Team Volume Dashboard
    See total messages, open conversations, and resolved tickets across your whole team in real time.
  • 🎯
    SLA Enforcement
    Set response time commitments per label or priority. SmartInbox flags SLA breaches before they become complaints.
Team Performance — This Week
246
Chats handled
94%
Resolved
2.1m
Avg response
By Agent
Agent Handled Resolved Avg resp.
B
Bilal		 89 97% 1.4m
Z
Zara		 74 91% 2.2m
H
Hassan		 58 88% 3.1m
N
Nadia		 25 96% 1.8m
💬 Customer Stories

Teams that made the switch
don't go back.

★★★★★

Before SmartInbox, three agents were managing one WhatsApp number from a shared phone. Chaos. Now every chat is assigned, tracked, and closed. Response time went from hours to under 5 minutes.

A
Ahmed Raza
Operations Lead, LoomStore
★★★★★

The AI reply suggestion alone saves us 2 hours a day. Our agents just review and click Use. It picks up on order history automatically and answers like it knows the customer already.

M
Mariam Siddiqui
Customer Success, NovaCare
★★★★★

We retargeted 800 customers in one afternoon directly from the inbox. Three days later, Rs 190,000 in sales. We didn't even run ads — just used SmartInbox's broadcast feature on past buyers.

Z
Zubair Khan
Founder, ZestHub
❓ FAQ

Common questions

Regular WhatsApp Business is a single-user, single-device app. You can't have multiple agents, you can't assign conversations, you can't see order history, and there's no AI. SmartInbox uses the official WhatsApp Business API to give your whole team a shared inbox with assignments, analytics, customer profiles, and AI-assisted replies — from any device.
Yes. SmartInbox connects your single WhatsApp Business number to a shared team workspace. Any number of agents can log in and handle conversations simultaneously — with full assignment and tracking so you always know who said what.
Yes. You upload your product catalog, FAQs, return policy, and any other information once. The AI is trained on that knowledge base and uses it to generate replies that match your products, prices, and policies — automatically.
Yes. SmartInbox integrates with Shopify, WooCommerce, and custom stores via API. When a customer messages you, their full order history syncs into the conversation view automatically — no copy-pasting, no switching tabs.
Yes. From your customer list, you can select segments (past buyers, inactive customers, high-value customers) and send a targeted broadcast directly through SmartInbox. Since SmartInbox uses the official WhatsApp API, your number stays safe and deliverability stays high.
Yes. SmartInbox offers a free trial so your team can experience the full product — shared inbox, AI replies, customer profiles, and analytics — before committing. No credit card required to get started. Book a demo and we'll set you up the same day.
🚀 Get Started

Every unanswered message
is a customer you've lost.

Start free. Setup takes 10 minutes. Your team will wonder how they managed without it.

Book a Free Demo → Talk to Sales