Overview

Everything you need to know about installing and using Pakora.

Pakora is a powerful WhatsApp CRM integration plugin designed specifically for Shopify stores. It enables seamless two-way messaging between you and your customers through the official WhatsApp Cloud API. Send automated order notifications, respond to inquiries, and manage all conversations directly from your Shopify dashboard — no need to switch between apps.

Your customers receive instant updates about their orders, can ask questions, and get support — all within WhatsApp. Meanwhile, you handle everything from one central inbox inside your store admin panel, making communication faster and more organized.

📱

Phone Number Requirement: You'll need a dedicated mobile number that isn't currently registered with WhatsApp or WhatsApp Business. This number will be used exclusively for the WhatsApp Cloud API. It can still receive calls and SMS, but won't work with the standard WhatsApp mobile app.

Pakora supports official WhatsApp message templates, allowing you to send professional, personalized notifications for order confirmations, shipping updates, delivery alerts, and more.

Key Features

🛒 Cart Recovery

Automatically recover abandoned carts with timely WhatsApp reminders sent at customizable delays.

🔔 Order Alerts

Instant notifications for confirmed, processing, shipped, and delivered orders via official WhatsApp Cloud API.

💬 Chat Widget

Click-to-chat buttons, QR codes, and floating widgets you can place anywhere on your store.

🛡️ COD Verification

Automatically confirm Cash on Delivery orders via WhatsApp. Shopify tags update instantly — reducing RTO by 40%.

📨 Two-Way Messaging

Real-time conversations with customers. Receive and reply directly from your Shopify dashboard.

📋 Quick Reply Templates

Create reusable responses for common questions and deploy them instantly from any conversation.

✨

Rich Message Templates: Pakora renders templated messages exactly as they appear in WhatsApp — including interactive buttons, headers, footers, and rich media. This creates a professional, native experience that drives higher engagement and customer satisfaction.

How It Works

Connect Your WhatsApp Business Account

Set up a Meta for Developers app, generate your API credentials, and connect to Pakora in under 30 minutes.

Configure Your Templates

Create and approve message templates in Meta Business Manager, then sync them to Pakora with one click.

Enable Automations

Turn on order notifications, abandoned cart recovery, and COD verification — each independently configurable.

Manage Conversations

Receive and reply to all customer messages from your unified Pakora dashboard inside Shopify.

⭐

Features

Full list of everything Pakora can do for your Shopify store.

⚙️

Facebook WhatsApp Configuration

Step-by-step guide to setting up your Meta Developer app.

🔧

Settings Page

Configure your access token, phone number, and admin notifications.

🛡️

COD Verification

Reduce RTO with automated WhatsApp COD confirmation.

Was this page helpful?