Frequently Asked Questions

Pakora is a Shopify app that lets you send automated order updates and chat with customers via WhatsApp using the official Cloud API. It enhances customer experience with instant communication and builds trust through real-time support.

Unlike mobile apps, Pakora uses the WhatsApp Cloud API to automate messages and manage chats directly from your Shopify store. It supports two-way messaging, automation at scale, and message templates — features not available in the standard WhatsApp apps.

No. You'll need a fresh number that is not linked to WhatsApp or WhatsApp Business. This number is used exclusively with the WhatsApp Cloud API, though it will still work for calls and SMS.

You can send automated messages such as order confirmations, processing and shipping updates, delivery notifications, abandoned cart reminders, custom template messages for promotions or support, and media messages (invoices, product images, documents).

Yes! Pakora supports full two-way messaging. Customers can respond, ask questions, or follow up on orders — and you can manage all replies from your Shopify dashboard.

No coding needed. Pakora includes a user-friendly setup wizard and detailed documentation. Just connect your Meta (Facebook) Business Account and configure your settings.

Absolutely. You can add customizable WhatsApp chat buttons to product, cart, or checkout pages — ideal for pre-sale questions or post-sale support.

Yes, a free version of Pakora is available with limited features. Upgrade to Pro for advanced automation, unlimited messages, and priority support.

Yes. Pakora is the only standalone WhatsApp CRM plugin built exclusively for Shopify. It runs entirely within your Shopify environment — no need for third-party SaaS platforms, external tools, or monthly per-conversation charges.

Your WhatsApp number will remain active on the Cloud API, but automated notifications and dashboard messaging will stop. You can reactivate your license anytime to resume full functionality.

By sending real-time order updates and enabling instant chat support on a familiar platform like WhatsApp, Pakora builds trust, reduces support delays, and increases repeat purchases.

Yes. Users get priority email support along with access to setup guides, troubleshooting help, and detailed documentation. We're here to support you at every step.