Maximize team productivity
With AI-native team inbox

Collision control prevents two agents from replying to the same customer at the same time. Without it, customers receive duplicate or conflicting replies, which destroys trust. Pakora automatically locks a conversation when an agent opens it, so only one agent handles it at a time.

You can set rules to automatically assign conversations based on keywords, customer labels, order tags, or round-robin among agents. For example, all conversations with "refund" can auto-assign to your refund specialist.

Yes. Every conversation has an AI-generated summary that agents can read in seconds to get full context without scrolling through hundreds of messages. This is especially useful during shift handoffs.

AI reads each incoming message and suggests 2-3 contextually relevant replies. Agents can tap to send or edit before sending. This reduces average response time by up to 5x compared to typing from scratch.

Yes. You can create separate inboxes for Sales, Support, and Returns — each with their own agents, labels, and assignment rules — all connected to the same WhatsApp number.

Agents can leave private internal notes on any conversation — visible only to the team, not the customer. Notes support @mentions to tag colleagues and request help without switching apps.

Pakora tracks first response time, resolution time, conversations per agent, CSAT scores, and label distribution. All metrics are available in a real-time dashboard with date range filters.